Refund Policy

Last updated: June 25, 2026 · Effective: June 25, 2026

This policy describes how JobsMeteor handles payment disputes, refund requests, and chargeback situations for all subscription plans, Day Passes, and any other paid purchases made on the Platform.

1. Core Refund Policy

All Purchases Are Non-Refundable

All payments made on JobsMeteor — including monthly subscription plans (Pro, Pro+, Premium), Day Passes, and any future one-time purchases — are final and non-refundable. By completing a payment, you explicitly acknowledge and accept this policy.

This non-refundable policy applies regardless of:

  • How much of your AI credit allocation you have used
  • Whether you have used any premium features during the billing period
  • Changes in your personal circumstances (e.g., finding a job and no longer needing the service)
  • Dissatisfaction with AI-generated content quality
  • Change of mind after purchase
  • Voluntary account deletion mid-period

2. Why We Cannot Offer Refunds

JobsMeteor is a digital service platform delivering AI-powered features. Unlike physical products:

Immediate Access

Your premium AI credits and features are unlocked the moment your payment is confirmed. Access begins immediately — there is no delay, trial period, or deferred activation.

AI Compute Is Consumed Instantly

Every resume scan, AI search query, cover letter generation, and career insight consumes computational resources in real-time. These costs cannot be recovered once incurred.

Non-Returnable Digital Goods

Digital service access, once granted, cannot be "returned" in the way a physical item can. The experience and any outputs generated are in your possession permanently.

Day Pass Time Window

Day Passes begin their 24-hour countdown from the exact moment of payment confirmation. Once the countdown begins, there is no mechanism to pause, extend, or refund the remaining time.

3. What We Offer Instead of Refunds

Free Tier Available Always

JobsMeteor offers a generous, permanent Free tier with no payment required. We strongly encourage all users to thoroughly explore the Free tier before purchasing any paid plan.

  • Our Pricing page clearly lists all credit limits and features for each plan — review these before purchasing
  • No automatic billing or auto-renewal — subscriptions expire naturally and require manual renewal
  • Feature descriptions and usage limits are transparent and publicly available before any payment is made
  • In cases of genuine technical errors (duplicate charge, failed activation), we will make it right — see Section 4

4. Limited Exceptions

We may, at our sole discretion, consider issuing a full or partial refund, credit, or plan extension only in the following specific circumstances:

Duplicate Charge

Your payment method was debited two or more times for the exact same order, verifiable by matching Razorpay Order IDs. We will refund all duplicate charges in full once confirmed.

Failed Activation

Your payment was successfully deducted by Razorpay but your premium credits or plan tier were not activated on your account within 24 hours, despite the payment being marked successful. Contact us with your Razorpay Payment ID and we will rectify this immediately. In rare cases where rectification is not technically possible, we will issue a refund.

Extended Platform Unavailability

The Platform was completely inaccessible for more than 72 consecutive hours due to an infrastructure failure on our end (verified by our monitoring systems). In this case, we may offer a prorated credit extension. This does not apply to third-party outages (e.g., internet providers, Google services) or planned maintenance windows.

How to Request an Exception Review

Contact us within 7 calendar days of the transaction via our contact form. Include: (1) your registered email address, (2) Razorpay Order ID or Payment ID, (3) the date of payment, and (4) a clear description of the issue. All exception decisions are made at our sole discretion and are final.

5. Payment Gateway — Razorpay

All payments on JobsMeteor are processed exclusively through Razorpay Software Pvt. Ltd., a Payment Aggregator authorized by the Reserve Bank of India (RBI) and PCI-DSS Level 1 certified.

Payment Methods Accepted

UPI (PhonePe, Google Pay, Paytm, BHIM, and others), Credit Cards (Visa, Mastercard, American Express, Diners Club), Debit Cards (Visa, Mastercard, RuPay), Net Banking (major Indian banks), Wallets (Paytm, Mobikwik, etc.), and International Cards (where enabled by Razorpay).

Currency

All transactions are in Indian Rupees (INR). International cardholders may incur currency conversion or cross-border transaction fees from their issuing bank. These fees are not charged by JobsMeteor and are non-refundable.

Transaction Finality

Once a payment is successfully processed and confirmed by Razorpay, the transaction is final. Razorpay's own Privacy Policy and merchant terms govern their handling of payment data.

We Never See Your Payment Credentials

JobsMeteor does not collect, process, or store your card number, CVV, UPI PIN, or bank credentials. All sensitive payment data is handled exclusively by Razorpay's PCI-DSS certified infrastructure.

6. Chargeback Policy

Please Contact Us Before Filing a Chargeback

Filing a chargeback or payment dispute with your bank or card issuer without first contacting us is considered a breach of these Terms and our good-faith relationship.

If you believe there has been an unauthorized charge, a technical error, or a billing discrepancy:

  1. Contact us first via our contact form with your payment details
  2. We will investigate and respond within 5–7 business days
  3. If we confirm an error, we will refund it directly — no chargeback needed

Consequences of unauthorized chargebacks:

  • Immediate suspension or permanent termination of your account
  • Submission of evidence of legitimate service delivery to your bank to contest the chargeback
  • Documentation of the dispute for potential recovery of any resulting fees

Chargeback fraud (knowingly disputing a legitimate charge to obtain a refund) may constitute fraud under applicable law and will be treated accordingly.

7. Subscription Cancellation

JobsMeteor subscriptions are not automatically recurring. Your plan expires naturally at the end of its monthly period and must be manually renewed. There is no cancel-anytime subscription button because we do not auto-charge you.

  • If you choose not to renew, your plan simply expires and you revert to the Free tier automatically
  • All previously consumed AI credits are non-refundable
  • Unused credits at plan expiry are not carried forward and cannot be refunded
  • Deleting your account mid-subscription does not entitle you to a refund for the remaining period

8. Account Deletion

If you delete your account while a paid subscription is active, the remaining subscription period is forfeited without refund. Account deletion is a deliberate user action and we cannot reverse it or compensate for unused plan time.

We recommend downgrading to the Free tier (by simply not renewing) rather than deleting your account if you wish to preserve your saved jobs and profile data.

9. Consumer Rights & Grievance Redressal

We are committed to fair business practices as outlined in the Consumer Protection Act, 2019 (India). If you have a complaint about our service or billing:

  1. First, contact us via our contact form. We aim to resolve all complaints within 30 days.
  2. If unresolved, Indian consumers may escalate to the Consumer Disputes Redressal Commission (NCDRC/State/District) under the Consumer Protection Act, 2019.
  3. EEA/UK consumers may escalate unresolved complaints to their local consumer protection authority.

Grievance Officer

For the purposes of the Consumer Protection (E-Commerce) Rules 2020 (India), our grievance officer can be reached via our contact form. We will acknowledge grievances within 48 hours and resolve within 30 days.

10. International Payment Users

If you are purchasing from outside India, please be aware:

  • All prices are in INR — your bank will apply the prevailing exchange rate at the time of transaction
  • Your bank may charge a foreign transaction fee (typically 1–3%) — this is not a fee we control or receive
  • International Visa/Mastercard credit cards are supported where Razorpay enables them; availability may vary
  • The same non-refundable policy applies to all users regardless of geography
  • EU/UK consumers: Our non-refundable policy for immediately delivered digital services is consistent with Article 14(4)(a) of the EU Consumer Rights Directive 2011/83/EU, which permits suppliers to exclude the right of withdrawal for digital content delivered immediately with your prior express consent

11. Contact for Payment Issues

If you believe you have been incorrectly charged, or if you have a payment-related concern, contact us before disputing with your bank:

  • 📧 Contact Form
  • 📋 Include: Your email · Razorpay Order/Payment ID · Date of payment · Description of issue
  • ⏱ We aim to respond within 2–5 business days for payment issues

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